Lail o Nihar - Privacy Policy
This Privacy Notice sets out how Lail o Nihar protects the privacy of your personal information. We recognise and acknowledge the importance of your personal data and are committed to respecting your privacy and protecting your personal information.
What information do we collect and why?
We need to collect, use and disclose personal information to perform our duties as a travel agent, namely, making and managing travel bookings on behalf of our customers.
How will we collect this information?
We usually collect your personal data from the information you submit during your relationship with us. The above data may be collected from the following sources:
- Information generated about you when you purchase or make enquiries, regarding a travel arrangement; via the phone, email or website.
- When you subscribe to receive marketing from us (e.g. e-newsletters)
- When you speak to our customer services team
- When you enter competitions or register for promotions
In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a travel booking on your behalf which includes travel arrangements to be used by you (e.g. a family or group booking or a travel booking made for you by your employer). Where this occurs, we will rely on the authority of the person making the travel booking to act on behalf of any other traveller on the booking.
Where you make a travel booking on behalf of another person (e.g. a family or group booking or a travel booking made for an employee), you agree you have obtained the consent of the other person for us to collect, use and disclose the other person’s personal information in accordance with this Notice.
With whom do we share your personal data?
We may share your information with the following entities:
- Primary suppliers: airlines, hotels, tour operators, transfer providers, cruise lines, car rental and activity providers who fulfil your travel reservation
- An individual making a third-party reservation, on your behalf
- Third parties who provide services on our behalf, including credit card processing, business analytics and fraud prevention
- As required or authorised by applicable law, and to comply with our legal obligations
For how long do we keep your personal data on file?
- Personal data is retained as long as is necessary, for the purpose that it was originally obtained
- To protect us against any contractual claims, generally for a period of 6 years
- Records are kept in line with legal and regulatory requirements / guidance
Your rights
Below is a list of the rights that you have regarding the personal information that we process. You have the right to:
- Confirm with us that we are processing your data
- Request access to the personal data we hold
- Have data amended if it is inaccurate or incomplete
- Request that we delete your personal data if there is no compelling reason for its continued processing
- Request that we remove your consent
If you wish to exercise any of the above rights, please contact us on privacy@lailonihar.com providing details of your request.
Tracking Technologies / Cookies
In addition to the first party cookies mentioned above, we may use anonymised third-party web analytics services on our websites and mobile apps, such as Google analytics. The analytics providers that administer these services use technologies such as cookies, to help us analyse how visitors use our websites and apps.